Refund policy

We want you happy with your gear. Here's exactly how returns and refunds work at Rots Crew.

Gaming gear (headsets, keyboards, mice)

You can return gaming gear within 30 days of delivery for a refund if it's unused and in its original packaging. If an item arrives defective or stops working within 30 days, we'll replace it or refund you in full.

Rots Crew merch (made to order)

Our tees, hoodies, hats, mugs, mouse pads, desk mats and stickers are printed just for you, so we can't accept returns or exchanges for size or change of mind. Check the size chart before ordering. If your merch arrives damaged, misprinted or defective, email us a photo within 30 days of delivery and we'll send a free replacement or give you a full refund.

How to start a return

Email rotscrew4u2@gmail.com with your order number, the item, and the reason for the return (add a photo for damaged or defective items). We'll reply within 1–2 business days with return instructions and the return address. Please don't send items back before contacting us, as returns sent without instructions can't be processed.

Return shipping

If an item is defective, damaged, or we sent the wrong item, we cover return shipping (or send a replacement without needing the item back). For other gaming gear returns, return shipping is paid by the customer.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5 business days. Your bank or card issuer may take a few extra days to post it.

Damaged or lost packages

If your package arrives damaged or tracking shows it delivered but you didn't receive it, email us within 30 days of the expected delivery date and we'll make it right.